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Privacy Policy

Enterprise Arcade ("EA", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website,  use the Enterprise Arcade mobile app, or attend our Experience Center. 

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1. Information We Collect

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1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or membership

  • Book visits to our Experience Center

  • Request POC or testing services

  • Register for events or training programs

  • Contact us through our website

  • Register services through our mobile app

  • Subscribe to our newsletters or communications

 

This information may include: name, email address, phone number, company name, job title, and other relevant business information.

 

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on pages

  • Referring website addresses

  • Cookies and similar tracking technologies

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1.3 Biometric Information (Facial Recognition Access Control)

If you register to access EA’s premises using our facial recognition access control system, we may collect and process biometric information such as a facial image and/or facial template, along with related access details (for example: your name, organization, access permissions, access attempts, date/time, and location or device identifier). This data is used to verify identity for physical access, maintain site security, and support audit and incident investigations.

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1.4 Mobile Application (Enterprise Arcade App)

The Enterprise Arcade app does not collect, process or store biometric data.

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2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services

  • Process your bookings and service requests

  • Communicate with you about services, events, and updates

  • Send you marketing communications (with your consent)

  • Improve and personalize your experience

  • Analyze usage trends and optimize our website

  • Prevent fraud and enhance security

  • Comply with legal obligations

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3. Information Sharing and Disclosure

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We do not sell your personal information. We may share your information (including biometric information where applicable) with:

  • Access Control and Security Service Providers: Vendors that provide and support our access control systems, physical security systems, or security operations, solely to operate and maintain these systems.

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, email services)

  • Technology Partners: When necessary to provide requested services or demonstrations

  • Legal Requirements: When required by law or to protect our rights and safety

  • Business Transfers: In connection with a merger, acquisition, or sale of assets

 

We share biometric information on a need-to-know basis and apply appropriate contractual and security safeguards.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionality.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

6. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt-out of marketing communications

  • Object to processing of your information

  • Request data portability

Where biometric information is used for premises access, you may also request information about the enrollment process and available access alternatives.

To exercise these rights, please contact us using the information provided below.

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Biometric information and access logs are retained only as long as needed for access management, security, and audit purposes. We may delete or de-activate biometric access records when they are no longer required, when a membership/engagement ends, or upon a verified request where applicable.

 

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

 

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Enterprise Arcade

Email: webadmin@enterprise-arcade.my

Website: www.enterprise-my.my

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